Return & Exchange Policy

At Threadly Wear, we want your shopping experience to be smooth, easy, and worry-free. If something doesn’t fit or you’re not completely satisfied with your purchase, you can easily request an exchange or return within the allowed time period.

🔁 Exchange Policy

• Exchanges are accepted within 7 days of delivery.

• The item must be unused, unwashed, and in its original packaging with all tags attached.

• Exchange is only applicable for size issues or defective items.

• Please note that slight color variations may occur due to lighting or screen settings and are not considered defects.

• Delivery charges for exchanges will be paid by the customer (unless the item received is defective or wrong).

💸 Return & Refund Policy

• Returns are only accepted for defective or incorrect items.

• Once the returned item is inspected and approved, the refund will be processed within 3–5 working days.

• Refunds are issued through the original payment method or as store credit (if preferred).

🚚 How to Request a Return or Exchange

1. Contact us within 7 days of receiving your order:
   📩 Email: threadlywear@yahoo.com
   📞 WhatsApp: 0330-2040718

2. Share your order number, a short description of the issue, and attach photos if possible.

3. Our support team will respond within 24 hours and guide you through the return/exchange process.

⚠️ Important Notes

• Sale or discounted items cannot be returned or exchanged.
  

• If a parcel is repeatedly refused upon delivery, your future orders may be temporarily restricted.